From the moment we walked in and asking the Bell Desk for a luggage cart and being told I would have to use Valet, which I choose not to as we have had things stolen, to trying to check in and receiving the rudest customer service clerk ever. This was the worst experience I have ever had at a Harrah's casino. Hilton Tulum Riviera Maya All-Inclusive Resort.Hotels near Healing Hands School of Holistic Health.Hotels near Westminster Seminary California.Harrah's Resort Southern California Pool.Harrah's Resort Southern California Rooms.

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It was just a shame that the first receptionist but a blight on an otherwise perfect stay. The beef was rare but you could then have it put on the griddle and cooked to order - it melted in the mouth. The crab legs were the fattest and most succulent I had ever tasted. All the other staff we encountered were very helpful and freindly. The hallways and public areas were very clean. Why allocate us the first room when we had pre-booked and the hotel was far from busy. We immediately went back to reception and changed rooms and were then allocated one overlooking the gardens and pool - much nicer.

We were looking out over a flat roof, also facing a concrete wall and to make matters worse, a large genereator just outside the window.

On arrival at the room the 'walk out balcony' consisted of a juliet balcony ( Just a rail across the patio doors) exactly the same as in the spa tower. We decided that we would sooner have a balcony as we smoke outside wherever possible. I asked if there was anything higher up and the clerk said that we could go in the spa tower but it would not have a walk out balcony. On arrival at the hotel I was told that the room was on the 3rd floor. I have rated this hotel as excellent although our check in was not so good.

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